Ecommerce · AI chatbot · India

80% of 10,000 daily support queries resolved without a human

A retrieval-grounded support assistant on web, app and WhatsApp, wired into Salesforce and the order system, that resolves 80% of queries on its own.

SnapCart Online Retail

AI chatbotsRAGSalesforce

WhatsApp · SnapCart assistant● resolved · 11s

Where's my order SC-48213?

Out for delivery — arriving today between 4 and 6 pm. Want live tracking?↳ Salesforce · OMS

Can I return the blue kurta instead?

Done. Pickup booked for tomorrow; refund on pickup.↳ Returns policy §4

80%

of queries fully automated

seconds

first response, from 24–48 hours

+30%

customer satisfaction

$150k

annual support cost avoided

The problem

Over 10,000 daily enquiries — order status, returns, recommendations — with 24 to 48 hour first-response times and rising support headcount.

“Their AI chatbot revolutionised how we manage customer support. The integration with our CRM and order systems was seamless, and the savings on support staff costs have been phenomenal.”

Priya Sharma · CEO, SnapCart Online Retail

What we built

Assistant on GPT and Claude with retrieval over the full product and policy corpus
Integrations into Salesforce CRM and the order management system for account-level answers
Escalation to human agents with transcript and suggested resolution attached
Deployed across web, mobile app and WhatsApp Business