Chatbot

Chatbots Automation

A Chatbot is a computer program that can automatically and intelligently reply to customer queries, business inquiries and act as HR/IT Helpdesk. Chatbots can be integrated to any CRM, ERP, Database of Third Party Applications for to and fro of information, processing service requests, booking appointments, opening tickets, qualifying leads, facilitating sales, providing instant quotes, sharing shipping details, booking leaves, and much more.

Types of Chatbot

Chatbots are industry and department agnostic, that is, they can be useful in all industries and in all functions. Some major categories of Chatbots are

B2C - Customer Service

B2C chatbots are used for servicing customers and processing service requests, answering FAQs and facilitating product advisory and sales

B2B - Business Partners

B2B chatbots are mainly  used for communication between
businesses for instant quotes, purchase, orders and invoices.

B2E - ServiceDesk

B2E Chatbots facilitate communication between businesses and employees by answering monotonous and routine queries without involving a human

Central Bot

B2D or Central Chatbots are useful for large companies with multiple dealers where the point of contact/service for each user is the company dealer in that particular geography.

Advantages of Chatbot

Use Cases for Different Industries

Real Estate

Solar

Ecommerce

Sports & Fan Engagement

Logistics

Software & Customer Service

High-end Retail

Automobile (Dealerships)

Manufacturing/Industrial

Education

BFSI

Healthcare

Accommodation/Hotels

Restaurant, Food & Beverage

Travel

Utilities

Malls

Facilities Management

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